Active Incident

Updated a few seconds ago

Locations

Incident Status

Degraded Performance

Components

Connectivity Services

Locations

Montreal, Canada, Toronto, Canada



March 16, 2020 20:34 UTC
[Monitoring] We continue to observe stabilization of traffic volumes on Aptum’s voice services resulting in some customers experiencing a fast busy or other degradation of service. Engineers are working with our 3rd party to implement preventative measures. If you are experiencing issues, please contact our Network Operations Centre and open a ticket with them. We sincerely apologize for any inconvenience this may have caused.

March 16, 2020 17:42 UTC
[Identified] Please be advised that due to an increase in remote work from home policies that many businesses are taking as a precaution with COVID-19, some users of Aptum’s voice services may experience fast busy or other degradation of service. We apologize and are working with our 3 party provider to address the issues in a timely manner.

Colocation Services




Operational

Connectivity Services




Operational

Hosting Services




Operational

Mission Critical Cloud




Operational

SD-WAN




Operational

Virtual Data Center Cloud




Operational

Support Portal




Operational