Active Incident

Updated a few seconds ago

Locations

Mission Critical CloudService Disruption

Incident Status

Service Disruption

Components

Mission Critical Cloud

Locations

Portsmouth, UK



January 25, 2020 17:03 UTC
[Identified] Our partner is actively working to resolve an issue affecting all networking services in the GB1 Datacenter. The Data Center has reported that some power has been restored and we are starting to bring up our infrastructure in a controlled manner. Please call one of the support numbers if you need immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 15:17 UTC
[Identified] Our partner continues to work on a resolution for the power issue in the GB1 Datacenter. The technical teams have identified the issue and are working to restore services as quickly as possible. Please call one of our regional support numbers if you still require immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 14:25 UTC
[Identified] Our partner is actively working to resolve the issue to the power infrastructure in the GB1 Datacenter. The technical teams have identified the issue and are working to restore services as quickly as possible. Please call one of our regional support numbers if you still require immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 13:11 UTC
[Identified] Our partner is actively working to resolve an issue affecting all networking services in the GB1 Datacenter. The engineers have determined that a planned maintenance activity on power infrastructure in the GB1 Datacenter has resulted in greater impact than anticipated. The technical teams have identified the issue and are working to restore services as quickly as possible. Please call one of our regional support numbers if you still require immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 12:12 UTC
[Identified] Our vendor is still working to resolve the networking issues affecting services in the GB1 Datacenter. Please call one of the support numbers if you need immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 11:24 UTC
[Identified] Our vendor is still working to resolve the networking issues affecting services in the GB1 Datacenter. Please call one of the support numbers if you need immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 10:40 UTC
[Identified] Our partner is actively working to resolve an issue affecting all networking services in the GB1 Datacenter Please call one of our regional support numbers if you still require immediate assistance. We apologize for any inconvenience this may cause.

January 25, 2020 09:30 UTC
[Investigating] Aptum has determined that there is a currently a service disruption to our GB1 portion of the Mission Critical Cloud service. We are actively working with our partner to resolve the issue. Please call one of the support numbers if you need immediate assistance. We apologize for any inconvenience this may cause.

Colocation Services




Operational

Connectivity Services




Operational

Hosting Services




Operational

Mission Critical Cloud




Service Disruption

SD-WAN




Operational

Virtual Data Center Cloud




Operational

Support Portal




Operational